Complaints, Disputes and Resolutions Policy
Consistent with its commitment to students first, the Center for Continuing Health Education has adopted this policy to assist both students and staff in the resolution of student concerns and complaints constructively, quickly, and fairly. Usually, the concern can be resolved satisfactorily through honest and open communication with the faculty or staff member. Discussing with the instructor or staff member should be the first step in resolving the concern. However, where informal discussions have not yielded a satisfactory resolution, or where the matter is more serious, the following policy provides for a more formal process to be pursued. Complaints made under this policy will be monitored and reviewed to enable the Center for Continuing Health Education to continually improve processes and services in support of student learning.
Definitions
In this policy: Complaint is an allegation by a student that there has been, in an individual case, an arbitrary or discriminatory application of, or failure to act pursuant to, the policies of the Center of Continuing Health Education in relation to students. The complaint should be a written statement submitted by a student about a matter that requires formal consideration and resolution by the Center of Continuing Health Education in the terms set out in this policy.
Confidentiality
All student-related information will be considered confidential and protected under FERPA (Family Educational Rights & Privacy Act). Report to the Student
Complaint Log
All employees who receive a complaint must submit a report to the Student Complaint Log, including an overview of the student complaint and decisions made regarding the complaint. Rights and Responsibilities of Parties to a Student Complaint Parties to a student complaint have the right to
- be treated with courtesy at all times
- a fair and timely investigation process
- express their points of view without fear of recrimination
- receive full information at all stages of the complaint process
- be advised in writing of all decisions made in relation to the complaint
Parties to a student complaint have a responsibility to - treat all parties with courtesy at all times
- respect the points of view of others
- respect the rights of all parties to the complaint with respect to confidentiality
- in the case of the complainant, ensure that the complaint is made in good faith
- provide full and accurate information to the person investigating the complaint
- not take any action that may prejudice the situation or be regarded as an act of recrimination against any other party.
Program Fees, Refunds and Cancellation Policy
Students who register for a training course occasionally change their mind for one reason or another. Regardless of the reason, we believe there should be a definite program fee, refund and cancellation policy for students who decide not to take the course. Refunds for online courses are only given under the following circumstances:
- The student/user did not access any portion of the online course AND the student/user requests a refund, in writing via email within three business days from the date of the registration (email notification sent). There will be no refunds for any online courses once a course has been accessed in any manner.
- A full refund will be issued within 30 business days of email notification receipt.
Disability Accommodations
If you have a disability for which you may be requesting an accommodation, you are encouraged to contact the Center for Continuing Health Education at www.cchece.com as early as possible. All courses are ADA compliant and Section 508 compliant.
Mission Statement
CCHE is dedicated to advancing the field of mental health care by equipping a diverse cohort of counselors with the necessary skills and insights to address systemic barriers related to social and educational equity. Our mission is to provide an accessible, affordable, online, and adaptable graduate courses that foster inclusivity and embrace the integration of lived experience as legitimate expertise. By prioritizing flexibility and leveraging technology, we ensure that our program remains deeply connected to the human experience while reaching individuals worldwide. Through our rigorous curriculums and supportive learning environments, we empower our graduates to make a lasting impact, promoting holistic well-being and social justice for all.
Anti-Discrimination Policy
CCHE’s anti-discrimination policy explains how CCHE prevents discrimination and protects our employees, students, and stakeholders from offensive and harmful behaviors. This policy supports our overall commitment to creating a safe and happy workplace and learning environment for everyone. CCHE complies with all anti discrimination laws, including Title VII of the Civil Rights Act of 1964, Americans with Disabilities Act (ADA) and Age Discrimination in Employment Act (ADEA.) CCHE explicitly prohibits offensive behavior such as derogatory comments towards colleagues of a specific gender or ethnicity.
This policy applies to all employees, contractors, visitors, students and stakeholders. Discrimination is any negative action or attitude directed toward someone because of protected characteristics, like race and gender, age, religion, ethnicity and/or nationality, disability and/or medical history, marriage and/or civil partnership, pregnancy and/or maternity and or paternity, gender identity and/or sexual orientation
Learning Environment Requirements
CCHE believes in a positive, effective learning environment that requires a physically safe, organized, and distraction free space with proper lighting and comfort. Based on mutual respect, emotional safety, and a culture that values our students’ input, fosters collaboration, and encourages taking risks. Key requirements to CCHE are clear expectations from start to finish, consistent routines, and inclusive, accessible materials.
The student’s physical environment must be clean, organized, well lit, uninterrupted and comfortable for them. Inclusive and accessible materials that CCHE provides and is ADA Compliant and 504 Rehabilitation Act for federal civil right law compliance that reflect diverse backgrounds and are accessible to all, including tailored accommodations. CCHE has clear communication and feedback encouraging open communication between leadership and students, with opportunities to provide feedback by telephone, email or in the LMS.